Terms and Conditions scru2 — User Rights & Responsibilities

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User") and scru2 ("Platform", "us"). This document governs all aspects of your use of the scru2.net website, the scru2 mobile app, and all services provided under the scru2 brand.

By accessing, registering, logging in to, or using any part of the scru2 platform, you confirm that you have read, understood, and agreed to be fully bound by these Terms. This agreement takes effect from the moment you first use the scru2 platform, including before the account registration process is complete.

Scru2 reserves the right to amend, update, or improve these Terms at any time without prior notice. It is the user's responsibility to review these Terms periodically. Continued use of the scru2 platform following any amendment will be deemed acceptance of the updated Terms.

To use the scru2 platform and register as a member, you must meet the following eligibility requirements:

• At least 18 years old at the time of registration.
• Being legally eligible to enter into a legally binding agreement.
• Not residing in any jurisdiction that prohibits or restricts participation in online gaming activities.
• Providing accurate, complete, and up-to-date registration information including your full name, date of birth, phone number, and a valid email address.
• Not an individual who has previously been banned or barred from the scru2 platform.

Scru2 reserves the right at any time to request users to submit identity verification (KYC) documents to verify the information provided during registration. Documents that may be required include identification card, passport, utility bill, or bank statement. Users who fail to complete the identity verification process within the stipulated timeframe may face restrictions on account functions including fund withdrawals.

Each user is only permitted to hold one (1) scru2 account only. Registration of multiple accounts by the same individual — whether using different names, email addresses, phone numbers, or devices — is strictly prohibited and constitutes a serious breach of these Terms.

• Your scru2 account is personal and may not be transferred, sold, or lent to any other party.
• You are solely responsible for maintaining the confidentiality of your password and account login details.
• Any activity that occurs within your account is your responsibility, unless it can be proven that the account was accessed without authorisation.
• If you suspect your account has been accessed by an unauthorized party, please contact scru2 support immediately.
• Scru2 is not liable for any losses resulting from the disclosure of login credentials by the user themselves.

Scru2 supports a variety of deposit and withdrawal methods suited for Malaysian users, including FPX bank transfer, Touch 'n Go eWallet, Boost, GrabPay, and other local payment methods.

• All deposits and withdrawals must be made using payment methods registered in the user's own name only. The use of bank accounts or digital wallets belonging to another person is prohibited.
• The minimum deposit is RM 20 per transaction, while the minimum withdrawal is RM 50.
• Withdrawal requests will be processed within 15 minutes to 24 business hours depending on the selected payment method and account verification status.
• Scru2 reserves the right to request additional verification before processing withdrawals that exceed certain limits for security and legal compliance purposes.
• Any transaction fees charged by third-party payment providers are the responsibility of the user.
• Funds deposited into a scru2 account may only be used for gaming purposes within the scru2 platform.

Scru2 reserves the right to suspend or reject withdrawal requests if there is suspicion of fraudulent activity, money laundering, or a breach of these Terms. In such cases, scru2 will notify the user via their registered contact channel.

Scru2 offers a variety of bonuses and promotions to members from time to time. All bonuses are subject to the specific terms stated in each promotional offer.

• The welcome bonus may only be claimed once by each new user who has completed registration and their first deposit.
• All bonuses are subject to the wagering requirements stated in their respective promotional terms. The typical wagering requirement is between 20x to 35x the bonus amount unless otherwise stated.
• Bonuses cannot be transferred between accounts and have no cash value until wagering requirements are fully met.
• Scru2 reserves the right to cancel or modify any promotion at any time without prior notice.
• Bonus abuse — including the use of multiple accounts or wagering strategies designed to exploit promotions — will result in bonus cancellation and further action against the account.
• Wins obtained from free spins or bonus credits are subject to the maximum withdrawal limit stated in the relevant promotion terms.

All games available on the scru2 platform use an independently certified Random Number Generator (RNG) to ensure fairness and randomness of game outcomes. The result of each game is final and cannot be disputed unless there is clear evidence of a technical failure.

• The use of automation software, bots, third-party tools, or any method that provides an unfair advantage in gameplay is strictly prohibited.
• In the event of a technical failure or system disruption during a game session, scru2 reserves the right to void the affected round and return the wagered amount to the user's account.
• Wins arising from software errors, incorrect price displays, or technical faults are considered invalid and will not be paid out.
• Users are responsible for ensuring their internet connection is stable while playing. scru2 is not liable for any losses resulting from connection disruptions on the user's end.

Users of the scru2 platform are required to conduct themselves responsibly and respectfully at all times. The following are strictly prohibited on the scru2 platform:

• Committing or attempting to commit fraud, money laundering, or other illegal activities through the scru2 platform.
• Threatening, harassing, or abusing scru2 customer service staff or other users.
• Publishing, transmitting, or sharing content that is obscene, offensive, defamatory, or harmful to others.
• Attempting to hack, disrupt, or compromise the security of scru2's systems and infrastructure.
• Using information obtained from the scru2 platform for commercial purposes without scru2's written consent.
• Registering using a false identity or impersonating another individual or entity.

Scru2 is committed to protecting the privacy and security of all users' personal data. The information you provide to scru2 is processed and stored in accordance with scru2's Privacy Policy, which can be read in full on the Privacy Policy.

• Scru2 uses 256-bit SSL encryption to protect all data transmitted between your device and scru2's servers.
• Your personal data will not be sold, leased, or shared with third parties for marketing purposes without your consent.
• Scru2 retains account and transaction information for the period required by applicable laws and regulatory requirements.
• Users have the right to request access to their personal data, request correction of inaccurate information, or request data deletion subject to scru2's legal obligations.

To the extent permitted by applicable law, scru2 shall not be liable for:

• Indirect, incidental, special, or consequential losses arising from the use of or inability to use the scru2 platform.
• Service disruptions due to system maintenance, third-party failures, or events beyond our control (force majeure) such as natural disasters, internet outages, or actions by authorities.
• Losses arising from legitimate and fair game outcomes determined by a certified RNG system.
• Unauthorized access to your account resulting from your own negligence in safeguarding your login credentials.

Scru2's maximum liability to any user under any circumstances shall not exceed the total amount deposited by the user into their account within the 30 days prior to the claim being made.

Scru2 reserves the right to suspend or terminate a user's account at any time without prior notice if there is reasonable cause, including but not limited to a breach of these Terms.

• Users may request the closure of their own account at any time by contacting the scru2 support team.
• Prior to account closure, all pending bonus wagering requirements will be voided and any remaining bonus balance will be forfeited.
• Any remaining real cash balance (excluding bonuses) in the account at the time of closure will be returned to the user upon completion of the verification process, subject to no related Terms violations.
• Accounts terminated due to serious violations are not entitled to any refund of funds.

Scru2's Responsible Gaming Programme also offers a self-exclusion option for users who need a break from gaming activity. Further information is available on the Responsible Gaming.

Scru2 reserves the right to modify, amend, or replace any part of these Terms at any time. Such amendments will take effect immediately upon publication on the scru2 website. Users are encouraged to review this page periodically to ensure they remain aware of the current Terms in force.

These Terms are governed by and construed in accordance with the laws applicable in the jurisdiction where scru2 is registered. Any disputes arising from or in connection with these Terms shall be resolved first through negotiation, and if unsuccessful, through arbitration or a court of competent jurisdiction in accordance with the relevant legal provisions.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the scru2 team through the following channels:

• Support Email: support@scru2.net
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the scru2 platform
• Telegram: Official scru2 support channel on Telegram

Scru2's customer support team operates 24 hours a day, 7 days a week, and is committed to responding to every inquiry as promptly as possible. We prioritize the satisfaction and comfort of every scru2 member.

For more information about your rights as a user, please refer to the Privacy Policy, Responsible Gaming and FAQ us.